shipping and returns
Once your order is received, we will make every effort to deliver it as soon as possible. After transfer of the payment your order will usually be send within 3 working days, provided that everything is in stock. For custom made orders we will let you know what the delivery date will be. For orders that are not in stock there's a maximum delivery time of 10 working days weeks.
Most orders are delivered by Myparcel or PostNL. Normally they deliver orders within the Netherlands the next day. Delivery of international orders can take up at 10 -12 working days, depending on the location and carrier.
Shipping charges are calculated when you place your order.
Netherlands 6,95 geen verzendkosten vanaf € 50,-
Belgium and Germany 9,00
France, UK, Sweden, Denmark, Luxembourg, Italy and Austria 15,00
Rest of Europe 20,00
Rest of the world 30,00
Secure online payments can be done with iDEAL or PayPal.
bank account details
IBAN NL58 RABO 0387 3891 72
Are you not satisfied or do you want to return your order, no problem. You can return your order within two weeks after your purchase. You will then be credited with the full order amount including shipping costs. The costs of the return shipment are for your own account. Please send the undamaged product in its original condition and packaging to our adress. Please note that you cannot return custom made orders or sale items.
It is possible that your package is damaged during the shipment. If so we always seek for a solution. For orders in the Netherlands we can send you a new item. For other orders in Europe and the rest of the world we make a creditnote and you will get your money back or we will send that damaged item with a next order.
Your order is always handled and packed with care, no matter how small or how big. If you have questions about your order, you can mail to firstname.lastname@example.org or call 0031 (0)6-15187988.